Service Manager

Valley Truck Centers•Columbus, OH

11d•$80,000 - $125,000

About The Position

The Service Manager at Valley Ford Trucks - Master is responsible for overseeing all operations within the service department to ensure exceptional customer satisfaction, efficient service delivery, and business profitability. This leadership role involves managing a team of service technicians and advisors, coordinating interdepartmentally, and implementing best practices to optimize performance and productivity.

Requirements

Proven experience in a service manager or similar leadership role within the automotive or heavy truck industry
Strong understanding of service department operations, budgeting, and customer service
Excellent leadership, communication, and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with service management software and dealership management systems (DMS)

Nice To Haves

ASE Certification and/or OEM certifications preferred

Responsibilities

Team Leadership & Management
Lead, supervise, and support service department staff, including technicians, advisors, and support personnel.
Conduct hiring, onboarding, training, and regular performance evaluations.
Promote a culture of teamwork, accountability, and continuous improvement.
Operational Excellence
Develop and enforce service processes and procedures to ensure efficient workflow and high-quality service.
Monitor daily operations and KPIs to identify areas for improvement and implement corrective actions.
Ensure timely and accurate scheduling of service appointments and repair completion.
Customer Service & Retention
Serve as the primary escalation point for customer inquiries and complaints, ensuring timely and satisfactory resolution.
Maintain strong relationships with customers to enhance retention and encourage repeat business.
Interdepartmental Collaboration
Coordinate closely with parts, sales, and warranty departments to streamline service operations and customer experience.
Ensure accurate and efficient communication between departments.
Financial & Business Management
Manage the service department budget, including expense control and revenue optimization.
Develop strategies to increase profitability through labor sales, efficiency improvements, and upselling service offerings.
Compliance & Safety
Enforce compliance with company policies, OEM guidelines, and safety regulations.
Maintain a clean, organized, and safe work environment for all employees.
Industry Knowledge & Development
Stay current on industry trends, tools, and technologies to ensure competitive service offerings.
Encourage and facilitate ongoing professional development for all department staff.