Service Manager

S&S Firestone•Vienna, WV

36d•$20 - $22

About The Position

S&S Tire/Best-One Tire & Service is a leading provider of products and services to trucking companies and related industries, serving the Vienna, WV area markets. We are looking to add a Service Manager to our Vienna, WV Commercial Team. POSITION SUMMARY Supervise and coordinate the activities of mechanics, installers, and tire technicians. Dispatch and coordinate service for Customer accounts at their facility or road service calls.

Requirements

Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
High School Graduate or General Education Degree (GED): Required
2 plus years of experience
General Computer skills are required.
Familiar with programs such as Microsoft Word, Excel, Outlook.
Must be able to learn how to enter work orders in point of sale environment, print work orders, make changes to work orders and produce invoices.
Fork-lift training, OSHA requirements, Safety training and any other training or certifications as required in location.

Responsibilities

Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules.
Monitor employees' work levels and review work performance.
Examine objects, systems, or facilities, and analyze information to determine needed installations, services, or repairs.
Participate in budget preparation and administration, coordinating purchasing and documentation, and monitoring departmental expenditures.
Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
Requisition materials and supplies, such as tools, equipment, and replacement parts.
Compute estimates and actual costs of factors such as materials, labor, and outside contractors.
Conduct or arrange for worker training in safety, repair, and maintenance techniques, operational procedures, or equipment use.
Investigate accidents and injuries, and prepare reports of findings.
Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures.
Perform skilled repair and maintenance operations, using equipment such as hand and power tools, hydraulic presses and shears, and welding equipment.
Develop, implement, and evaluate maintenance policies and procedures.
Monitor tool inventories and the condition and maintenance of shops in order to ensure adequate working conditions.
Inspect, test, and measure completed work, using devices such as hand tools and gauges to verify conformance to standards and repair requirements.
Meet with vendors and suppliers to discuss products used in repair work.
Design equipment configurations to meet personnel needs.