Service Manager Exempt

Cinépolis Cinemas USA•Austin, TX

19h•Onsite

About The Position

Cinépolis USA is a luxury cinema exhibitor, part of Cinépolis International, operating 26 luxury and premium theaters across several states. The company is dedicated to innovation, film, and hospitality. This full-time, exempt management position is within the Operations Department and reports to the Assistant General Manager. The Service Manager is responsible for assisting with staff interviewing, hiring, training, and scheduling, as well as fostering professional relationships and providing leadership. Key duties include conducting daily meetings, setting sales goals, managing in-seat dining and guest experience, ensuring facility cleanliness and safety, and performing daily operational tasks. The role also involves assisting with special events, proactive guest management, and communicating employee issues. Cinépolis values its team members, offering employee discounts and anniversary gifts.

Requirements

High School Diploma or equivalent required
1+ years of bar and restaurant management required
2+ years of supervisory experience required
Full-service background
Have restaurant knowledge, including inventory control and operations
Standing, walking, lifting, twisting, bending, and traversing stairs frequently
Availability to work during holidays, nights, and weekends
Proven leadership and motivational skills
Displays a professional appearance and is a positive role model within the restaurant and Support Office
Strong written and verbal communication skills
Strong decision-making skills
Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
High guest satisfaction expectations and focus
Resourceful problem-solving skills
Self-motivated and results-driven
Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
Holds self and others accountable to consistently maintain high-performance standards

Nice To Haves

Bachelor’s degree in Business Management, Hospitality or related field preferred
ServSafe certification preferred

Responsibilities

Assists the Assistant General Manager in interviewing and hiring hourly staff
Provides on-the-job training, and on-boarding of new hires
Assists with assigning work tasks and activities
Prepare weekly schedules through HotSchedules
Ensures all shifts are covered
Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office
Provide direction, coaching and leadership for all employees
Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
Ensures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take one
Review sales numbers and goals on a regular basis and make operations adjustments as necessary
Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience
Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy
Perform daily opening, mid and closing operation duties
Assist General Manager with various tasks, reports, scheduling and analytics
Assist as necessary with the preparation and follow through of special and private events
Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times
Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints
Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
Attend and participate in meetings and trainings
Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD
Other duties as assigned