Service Manager

EquipmentShare • Santa Ana, CA

12h • Onsite

About The Position

EquipmentShare is hiring a Service Manager at their rental facility in Santa Ana, CA. The company is on a mission to transform the construction industry through innovative technology, real-time support, and a dedicated team. This role involves leading a team of Heavy Equipment Maintenance Technicians (Mechanics) and utilizing the proprietary T3 platform technology to manage work orders, track service intervals, order parts, and diagnose issues efficiently. EquipmentShare emphasizes a people-first culture, powered by technology that supports employees and drives the company forward. They are looking for problem-solvers, go-getters, and builders who are passionate about doing meaningful work and contributing to a safer, more secure, and productive industry. The company values diversity and inclusion, aiming to attract, develop, and retain great people from all backgrounds.

Requirements

• Industry knowledge (rental industry or a related construction field)
• Innovative and dependable
• Ideally three years of maintenance and service experience
• Strong interpersonal and problem solving skills
• Adaptable to the fast pace of a growing company
• Ability to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
• Competitive, but thrive in a team oriented environment
• High School diploma
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle
• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• Pass a 10 panel drug screen (contingent on offer)
• Pass a background check (contingent on employment)

Nice To Haves

• Trade school certificate
• Experience in field service, maintenance and repair
• Experience and/or a background in the construction industry

Responsibilities

• Use technology to create, assign, and monitor work orders
• Track machine service intervals
• Order parts
• Diagnose issues faster by pulling data from hundreds of makes and models
• Determine the root cause and corrective action for each issue quickly
• Coordinate and supervise the quality performance of equipment mechanics and service personnel
• Schedule repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that customers are 100% satisfied with the level of service and support
• Keep customers up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Provide employee training and development
• Maintain a safe work environment
• Perform other duties, assigned as needed

Benefits

• Monthly Family Dinner Night (restrictions apply)
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees