Service Manager

Bridgestone Americas•Gainesville, FL

20h•Onsite

About The Position

Bridgestone Retail Operations (BSRO), a part of Bridgestone Americas, operates over 2,200 company-owned stores including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations, employing over 22,000 teammates across North America with more than $4.5 billion in sales. BSRO is committed to offering competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for both full-time and part-time employees, and a 401k plan. The company fosters a diverse and inclusive environment, believing in championing all perspectives to serve society with superior quality. The Service Manager role requires a blend of in-depth automotive repair knowledge and exceptional people skills. Key responsibilities include managing customer relationships, acting as a liaison between technicians and customers, and leading, coaching, training, and supervising vehicle technicians. The role also involves assisting with the purchase of parts, materials, and equipment.

Requirements

High School Diploma or equivalent.
4 years of auto service technical experience.
1 year of service manager or service writer experience.
Problem solving - customer complaints.
Aptitude to manage inventory, scheduling, equipment maintenance, etc.
Capacity to lead and coach others.
Teammate and customer/communication skills.
Ability to recruit and select technicians successfully according to store requirements.
Willingness to continue education and remain current in automotive repair issues.
Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Nice To Haves

2 year degree or equivalent.

Responsibilities

Assign and schedule work duties to auto service staff according to individual skill level.
Serve all automotive service needs of customers.
Oversee the hiring and training of an effective auto service team.
Ensure high teammate retention.
Maintain compliance with quality standards.
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
Use this expertise to enhance efficiency and ensure seamless store operations.
Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.