Service Manager (Industrial HVAC contractor)
About The Position
We are looking for a Service Manager with experience in Plumbing, Heating, and Air-Conditioning Contractors for our Client, a commercial HVAC provider, located in Nassau County. In this role you will be responsible for managing the service department team and handling customer service interactions, reports, and repairs. An ideal candidate would have 5+ years’ experience within HVAC industry. RESPONSIBILITIES: Lead and hold accountable technicians, dispatchers, and service staff Prepare and review repair quotes Drive customer satisfaction and ensure timely follow-up Build and maintain long-term client relationships; support new customer acquisition Own P&L and annual revenue targets Promote and sell maintenance agreements Conduct team trainings and one-on-one coaching sessions Forecast and allocate labor to meet customer and seasonal demand Provide technical guidance to field technicians Ensure accurate, timely billing and invoicing Enforce and adhere to all company procedures and protocols Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g. location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).
Requirements
- 5+ years’ experience within HVAC industry
Responsibilities
- Lead and hold accountable technicians, dispatchers, and service staff
- Prepare and review repair quotes
- Drive customer satisfaction and ensure timely follow-up
- Build and maintain long-term client relationships; support new customer acquisition
- Own P&L and annual revenue targets
- Promote and sell maintenance agreements
- Conduct team trainings and one-on-one coaching sessions
- Forecast and allocate labor to meet customer and seasonal demand
- Provide technical guidance to field technicians
- Ensure accurate, timely billing and invoicing
- Enforce and adhere to all company procedures and protocols
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
