Service Manager (Industrial HVAC contractor)

FlexStaff • Village of New Hyde Park, NY

7h

About The Position

We are looking for a Service Manager with experience in Plumbing, Heating, and
Air-Conditioning Contractors for our Client, a commercial HVAC provider, located
in Nassau County.

In this role you will be responsible for managing the service department team
and handling customer service interactions, reports, and repairs.

An ideal candidate would have 5+ years’ experience within HVAC industry.

Requirements

• 5+ years’ experience within HVAC industry
• Experience in Plumbing, Heating, and Air-Conditioning Contractors

Responsibilities

• Lead and hold accountable technicians, dispatchers, and service staff
• Prepare and review repair quotes
• Drive customer satisfaction and ensure timely follow-up
• Build and maintain long-term client relationships; support new customer acquisition
• Own P&L and annual revenue targets
• Promote and sell maintenance agreements
• Conduct team trainings and one-on-one coaching sessions
• Forecast and allocate labor to meet customer and seasonal demand
• Provide technical guidance to field technicians
• Ensure accurate, timely billing and invoicing
• Enforce and adhere to all company procedures and protocols

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees