Service Manager
Southaven Kia•Southaven, MS
1d
About The Position
Southaven Kia is seeking an experienced, results-driven Service Manager to lead daily operations, develop people, and deliver an exceptional customer experience. This role is for a proven leader who understands how to balance people, process, performance, and profitability—not someone learning on the job.
Requirements
- Minimum 5 years of Service Manager experience in a dealership environment
- Brand-specific certification (Kia preferred) or equivalent OEM certification – required
- Strong understanding of dealership KPIs, CSI, labor management, and warranty processes
- Proven leadership, communication, and problem-solving skills
- Ability to lead in a fast-paced, high-volume environment
- Professional presence with a customer-first mindset
Responsibilities
- Oversee all daily service department operations
- Lead, coach, and hold accountable service advisors, technicians, and support staff
- Drive CSI, retention, and first-visit resolution
- Manage workflow, productivity, quality control, and efficiency
- Monitor KPIs, labor performance, warranty compliance, and profitability
- Enforce manufacturer standards, dealership processes, and safety requirements
- Recruit, train, and develop top-performing service talent
- Work cross-functionally with parts, sales, and management leadership
Benefits
- Competitive compensation with performance-based incentives
- Full benefits package (medical, dental, vision, 401(k))
- Established service department with growth opportunity
- Supportive leadership and modern facility
- Authority to lead, coach, and build a strong team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
