Service Manager

America's Car-Mart • Joplin, MO

3d

About The Position

America's Car-Mart is seeking a self-motivated Service Manager to join our friendly team. If you have previous experience in automotive service, excellent customer service skills, and a passion for creating positive customer experiences, we want to hear from you. As a part of our team, you will have the opportunity to interact with diverse customers, showcase your creativity, and contribute to our success. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers! Compensation: Hourly

Requirements

• previous experience in automotive service
• excellent customer service skills
• passion for creating positive customer experiences

Responsibilities

• Establishes communication with vendors within the service area and consults GM to gain alignment on improvement solutions to deliver results and enhance performance.
• Directs and schedules the activities of all service department associates.
• Responsible for training service department associates, planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
• Oversees all daily job responsibilities along with the internal mechanical repairs of existing Car-Mart inventory, ensuring quality and efficiency, with a focus on cost savings.
• Keep apprised of industry standards and advancements and apply best practices to areas for improvement and enhanced customer experience.
• Understands, keeps up-to-date and complies with federal, state, and local regulations, hazardous waste disposal, OSHA regulations, safety, and compliance.
• Ensures that customers' vehicle repair status, documents and information are current and available for reference or communication in ALIS.
• Monitors and influences the execution of vehicle repairs using appropriate information, tracking and customer information.
• Applies a cost-effective process when sourcing quality parts for repairs through comparative analysis across multiple part providers and processes all parts to be returned for collecting and shipping core parts.
• Escalates issues or concerns to manager and maintains communication with the customer.
• Create, receive and review required documents for parts and repairs (P.O. Invoices, work order authorizations etc.) and ensure they are processed accurately and timely.
• Maintains a detailed repair log with costs of parts and labor for repaired vehicles.
• Follow company policies and procedures and support the company mission, vision, values, and standards of ethics.
• Daily attendance required to ensure all duties are completed in a timely fashion.
• Other duties and responsibilities as assigned by your direct manager.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off
• Career Path Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed