Ford Service Manager

McGraw Ford • Aransas Pass, TX

5d • $6,000 - $10,000

About The Position

Service Manager – McGraw Ford (Aransas Pass, TX) Compensation: $6,000 – $10,000 per month (based on experience & performance) McGraw Ford is one of the fastest-growing Ford dealerships in the Coastal Bend — and we’re just getting started. We are entering a major expansion phase that will double our service department’s shop capacity over the next 24 months , and we’ve already begun the process of climate-controlling the entire shop to create the premier technician and customer experience in South Texas. We’re looking for a high-impact, process-driven, customer-focused Service Manager who can lead our team forward, elevate performance, and help build the service department of the future.

Requirements

• Proven dealership Service Manager or Assistant Service Manager experience (Ford experience preferred but not required).
• Strong leadership presence with the ability to coach, mentor, and foster positive accountability.
• Deep understanding of service department KPIs, financials, and fixed ops best practices.
• Ability to thrive in a high-growth, high-expectation environment.
• Excellent communication, conflict resolution, and customer service skills.
• Strong organizational ability with a focus on workflow efficiency and technician productivity.
• Knowledge of warranty process management, RO documentation standards, OEM policies, and compliance.

Responsibilities

• Oversee the full Service Department operation including Advisors, Technicians, Dispatch, Warranty Administration, and Shop Support.
• Build, develop, and coach a high-performing team with accountability, training, and a positive culture.
• Maintain and improve key KPIs including ELR, CP gross, hours per RO, effective labor rate, shop throughput, CSI, shop efficiency, and warranty compliance.
• Implement and refine fixed operations processes to support higher volume and future shop expansion.
• Drive exceptional customer satisfaction through communication, transparency, and efficient workflow management.
• Manage daily scheduling, dispatching, technician productivity, equipment needs, and shop organization.
• Ensure full policy compliance with Ford standards, warranty guidelines, and dealership operational expectations.
• Work directly with dealership leadership on planning, forecasting, and executing long-term departmental growth strategies.
• Support the onboarding and integration of new technologies, shop climate-control upgrades, and infrastructure improvements.

Benefits

• $6,000 – $10,000 monthly compensation , based on experience and performance.
• Be part of a dealership that is rapidly expanding , with shop capacity doubling in the next two years.
• Work in a facility that is being climate-controlled for year-round comfort , technician satisfaction, and increased productivity.
• Leadership committed to employee development, modernized processes, and building the strongest Fixed Ops department in the Coastal Bend.
• Supportive ownership and a General Manager who invests heavily in people, technology, and infrastructure.
• A long-term career path with stability and real upward growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed