Service Manager

Michael Bonsby HVAC, Plumbing & Electrical • Woodbridge, VA

2d

About The Position

Michael Bonsby HVAC is looking for an experienced Plumbing Service Manager to lead and support our plumbing service operations across Maryland and Virginia. This role is responsible for overseeing daily service activities, ensuring safety, quality, and customer satisfaction standards are consistently met, and supporting the growth and development of the plumbing service team.

Requirements

• Strong knowledge of residential plumbing systems, diagnostics, and repair best practices
• Previous experience managing or leading plumbing service teams
• Working knowledge of service management software (ServiceTitan experience is a plus)
• Excellent organizational, leadership, and problem-solving skills
• Strong written and verbal communication skills
• A valid driver’s license
• Safety must be considered a primary responsibility, with general knowledge of safe working practices and OSHA requirements
• Must be able to sit, stand, walk, stoop, and use hands to handle tools and controls
• Ability to climb ladders, work in hot and cold environments, and access tight spaces such as crawl spaces when needed
• Must be able to regularly lift and/or move 50+ lbs

Nice To Haves

• Working knowledge of service management software (ServiceTitan experience is a plus)

Responsibilities

• Lead, coach, and manage a team of Plumbing Service Technicians
• Oversee daily service operations, scheduling, and workflow to ensure efficiency and quality
• Ensure all work meets company safety standards, local codes, and customer expectations
• Serve as a point of escalation for complex technical issues and customer concerns
• Monitor performance metrics and implement improvements to drive productivity and profitability
• Maintain fleet, tools, and equipment standards across the plumbing service team
• Participate in training, meetings, and company events
• Support hiring, onboarding, and ongoing development of plumbing technicians

Benefits

• Competitive Pay
• Benefits : We offer top-notch benefits! Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Flexible spending accounts for health and dependent care
• Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth.
• Paid Time Off : 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
• Company Branded Carhartt Uniforms
• Free Energy Drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed