Service Manager

Panther Residential Management LLC

26d

About The Position

SUMMARY: This position is primarily responsible for performing technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks, by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

Requirements

Associate’s degree (A.A.) or equivalent from two-year College or technical school; minimum three to five years’ experience in property management maintenance, other building maintenance or related trade. Older properties (5+ years) may also require previous renovation experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word) and Electronic Mail Software (Outlook). Ability to learn and operate Onesite.
Environmental Protection Agency (EPA) certification Type I and II
Valid driver’s license and current automobile insurance
Pest control (if performed in-house)
Other licenses and certifications as required by state or federal law.
Ability to deal well with people
Good verbal communication skills
Strong customer service representation
Ability and access to drive a car
Ability to establish and maintain professional atmosphere for employees, clients and customers.
Must be able to diagnose problems with and repair the following: Major appliances HVAC (EPA Certification) Basic - Intermediate plumbing Basic - Intermediate electrical (when no license required) Sheetrock General carpentry Pool care (if required by property) Pest control (if required by property) Roofs and gutters Wallpaper/painting Irrigation maintenance and repairs Landscaping Fountain maintenance and repairs Foundation/sidewalk repairs Ice/snow removal
Must be able to travel as rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities or this position.
The employee must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.
Position requires associates to furnish their own vehicle to transport tools and supplies around the property, as well as other locations necessary to fulfill their job duties. Persons must be able to drive the vehicle without jeopardizing the safety of residents and fellow associates
Position requires associates to be able to use general maintenance equipment including, but not limited to: hand tools, ladders, refrigerant, recovery units, vacuum pumps, landscaping equipment, shampooers, blowers, sandblaster, pool chemicals and required safety equipment
Position requires individuals to wear company specified maintenance uniform apparel and safety equipment as required.

Responsibilities

Maintains the physical condition of the property according to company operating and safety standards.
Organizes, prioritizes and ensures that service requests and repairs are made correctly and in a timely manner.
Oversees turnkey operations. Ensures that vacant units are made rent-ready in a timely manner.
Performs turnkey work as required. Ensures all make-readies are inspected.
Maintains hazard communications program and teach and promote safe work practices.
Attends and participates in technical training programs to maintain personal skill level.
Maintains a preventative maintenance program that minimizes emergency repairs and service repairs.
Manages the service department in the most efficient and profitable manner possible given existing physical conditions, consistent with the goals of the company and property owners.
Assists with recruiting and hiring of quality staff and recommend promotions and terminations when necessary.
Works with the community manager to prepare staffing schedules to ensure work is completed in a timely manner while remaining within budgetary guidelines.
Communicates upward with community manager and delegate duties effectively to staff members.
Assists community manager with documenting counseling sessions with maintenance staff.
Adheres to the company’s personnel management policies and procedures.
Communicates effectively with other associates to ensure cooperation between departments and properties.
Ensures all service staff receives appropriate training.
Understands and adheres to budget guidelines.
Works with community manager to obtain competitive bids on major expenses.
Purchases supplies using standard purchase order system and proper bidding procedures.
Understands and operates company computer software related to position requirements.
Contracts use of outside vendors only when necessary.
Monitors inventory of parts and supplies at appropriate levels.
Participates in company training classes and meetings, as required.
Ensures that the physical condition of the property is maintained according to company operating and safety standards.
Organizes and prioritizes service requests.
Ensures all service requests and repairs are made correctly and in a timely manner.
Oversees completion of service requests in 24 hours or per property policy.
Ensures excellent curb appeal at all times.
Inspects grounds, buildings, and other property features daily to minimize liability concerns.
Oversees turnkey operation and ensure that vacant are made rent-ready in a timely manner.
Maintains an effective preventative maintenance program.
Maintains an organized, clean and safe work area.
Ensures adherence to the company’s safety and hazard communications programs, policies and procedures.
Teaches and promotes safe work practices to staff.
Maintains a high level of customer service.
Communicates effectively with residents, fellow Associates, vendors, and supervisors.
Assists community manger with department personnel management functions, budgeting and re-forecasting, as required
Works with community manager to handle maintenance related resident problems.