Service Manager- Rocky Mount, NC

Velocity Vehicle Group•Rocky Mount, NC

1d•$70,000 - $90,000

About The Position

As the Service Manager, your responsibilities encompass overseeing the daily operations of the service department. This involves managing the department's budget, scheduling expenditures, and maintaining strong customer relations.

Requirements

Minimum of ten (10) years of experience in the service department of the trucking industry.
Demonstrated excellent customer service skills.
Strong communication skills, both verbal and written.
Must exhibit leadership qualities, with the ability to lead and motivate teams effectively.
Team-oriented mindset, fostering collaboration and cooperation among team members.
Proactive and demonstrates initiative in problem-solving and decision-making.
Proficiency in computer usage and strong accounting skills are essential for this role.

Nice To Haves

Technician experience is highly preferred.

Responsibilities

Prepare and manage the annual budget, reviewing daily performance reports and identifying trends to enhance profitability.
Supervise personnel, including selecting and hiring employees, scheduling work assignments, conducting safety meetings, providing training, coaching, counseling, and conducting performance appraisals.
Maintain high standards of customer service, communicate service standards to department personnel, resolve customer complaints, and visit customers to establish and maintain excellent relations.
Ensure compliance with waste management and safety regulations, including tracking and filing necessary documentation and scheduling mitigation repairs based on audit findings.