Service Manager

Transwest Trucks•Minneapolis, MN

About The Position

We're seeking a talented Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program

Requirements

High school diploma or equivalent.
Valid driver's license and MVR in good standing.
Excellent written and verbal communication skills.
Leadership Skills
Customer Service Skills
Multitasking Skills
Conflict Resolution Skills
Independent Working Skills
Detail Oriented
Quick Thinking
Ability to work any shift if needed.
Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
Must know Karmak or CDK Dealer Business Systems and have strong computer skills.
Ability to successfully complete a general abilities assessment.
Ability to pass a post-offer background check, physical and drug screen.

Nice To Haves

Previous experience in a similar role.
Previous Dealership experience.
Experience diagnosing and repairing automotive and diesel trucks.
Diesel Engine Technology Certification(s) and/or Education

Responsibilities

Develop, communicate, monitor and enforce effective Service Department processes to ensure the best of practices and Elite Customer experience.
Maintain relationships with Customers.
Build and develop a market for service work.
Supervise and control the workload of Service Technicians.
Schedule service work according to priority and maintain an orderly flow of work.
Advise Customers of necessary repair service including estimates of cost; also make recommendations to customers for preventative maintenance.
Resolve customer complaint problems pertaining to service and repair.
Maintain service tools, equipment and service vehicles, ensuring they are in excellent condition.
Responsible for keeping the shop area clean.
Responsible for safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
Make sure all warranty claims are processed and forwarded to the supplier within the allotted time frame.
Reviews all technician's and staff's time clock reports and submits them to the Payroll department in a timely manner.
Review estimates and actual repair time for quality assurance.
Complete labor pricing.
Managing shop staff including administration, foremen, service advisors, service writers and technicians.
Complete initial and on-going training and support of department personnel.
Prepare an annual marketing plan and budget for the shop.
Regularly monitor actual performance to plan and determine reasons for variance.
Call on fleet accounts as directed by the Service Director.
Maintain awareness of current and projected market conditions.
Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
Attend training sessions for products serviced by the company at the company’s expense.
Engage customers and facilitate new and organic growth within defined Areas of Responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer’s place of business as directed by the Director prior to the 20th day of each month.
Develop an annual budget with the relevant strategy and programs to meet departmental objectives and P&L requirements.
Attend and or complete all assigned industry product and process training opportunities.
Maintain a professional appearance and attitude.
Additional duties as assigned.