Service Manager

Brandt Heating and Air Conditioning • Cedar Rapids, IA

3d • $80,000 - $100,000

About The Position

Brandt Heating and Air Conditioning is hiring a full-time Service Manager in Iowa to lead, coach, and elevate a high-performing service team. Do you thrive on developing people, sharpening processes, and delivering five‑star customer experiences? If you love guiding technicians, solving complex HVAC challenges, and building a strong culture, apply today and grow your leadership impact with Brandt. WHY YOU SHOULD JOIN US Compensation: Based on experience - $80,000 – $100,000 base pay with bonus eligibility . Position-specific perks: Structured development programs (Interplay Learning, hands‑on coaching, field check‑ins) Certification support Regular ride‑alongs for growth Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs) Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards Company-wide benefits: Many insurance options Paid time off (PTO) Paid holidays Retirement plan Cell phone or stipend Vehicle and fuel Bonuses Ready to advance your leadership career? Apply now! This is a rewarding opportunity to make a lasting impact.

Requirements

• State of Iowa HVAC License
• Valid driver's license
• Meets criteria of Level 4+ technician (NATE certification preferred)
• Minimum 3 years in customer service or management within a service industry (or equivalent education/experience)
• Ability to read and interpret wiring diagrams and blueprints
• Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
• Ability to safely operate scissors and genie lifts
• Knowledge of basic sheet metal practices
• Understanding of air balancing principles and techniques
• Experience making repair and replacement decisions
• Strong computer skills; highly organized
• Advanced customer service and communication skills
• Demonstrated leadership and accountability
• High School Diploma or equivalent
• Strong proficiency with ServiceTitan or similar service management software
• Resides within 30 miles of our location

Nice To Haves

• NATE certification and comfort implementing tools like MeasureQuick

Responsibilities

• Align schedules and priorities
• Coach a tech through MeasureQuick diagnostics
• Ride along to reinforce clean paperwork and clear customer communication
• Field calls to troubleshoot issues remotely
• Interpret readings
• Make the repair-or-replacement call
• Ensure payment is handled per procedure
• Present a concise training topic at an in-house meeting
• Collaborate with installers on a tricky retrofit
• Review callbacks with management to prevent repeats
• Keep the team ready for industry changes like refrigerant updates
• Maintain communication with the office for dispatching
• Keep vehicles and tools inspection-ready
• Uphold safety and code compliance
• Support recruiting with trade schools
• Champion a culture that blends craftsmanship with outstanding service

Benefits

• Many insurance options
• Paid time off (PTO)
• Paid holidays
• Retirement plan
• Cell phone or stipend
• Vehicle and fuel
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED