Service Manager

DCPS•Englewood, CO

11d•$90,000 - $105,000

About The Position

Founded in 2011, DCPS is a commercial property services contractor providing services to over 1,100 clients. DCPS leverages unparalleled customer service to be the leading, one-stop provider of commercial property services in Colorado. With multiple offices, more than 300 employees, and 7 divisions Asphalt and Concrete, Waterproofing and Specialty Coatings, Roofing, Snow Removal and Parking Lot Sweeping, Landscaping, and Construction, DCPS provides specialized, integrated service-solutions to commercial property owners and managers. Position Summary The Service Manager is responsible for overseeing and executing service-related construction projects valued at $25,000 and under. This role manages a high volume of diverse scopes including metal repairs, plumbing, electrical, concrete, waterproofing, siding, painting, and general building repairs. The Service Manager ensures projects are delivered efficiently, safely, on budget, and in alignment with company quality standards. This is an exempt position and may report to the operations manager of construction services or another managerial position.

Requirements

37+ years of experience in construction project management, service management, or related field
Strong working knowledge across multiple trades (plumbing, electrical, concrete, waterproofing, etc.)
Proven ability to manage multiple small projects simultaneously
Experience with estimating, budgeting, and subcontractor coordination
Strong problem-solving and decision-making skills in fast-paced environments

Nice To Haves

Experience in service or maintenance divisions within construction or property management
Familiarity with multifamily, commercial, or light industrial construction
Proficiency in project management and estimating software

Responsibilities

Manage the full lifecycle of service projects from intake through closeout
Review scopes, perform site walks, and develop project execution plans
Coordinate multiple concurrent jobs with varying trades and timelines
Ensure all work is completed per contract documents, specifications, and code requirements
Identify and resolve field issues proactively to avoid delays or cost overruns
Serve as the primary point of contact for clients on all service-related projects
Provide timely updates on schedule, budget, and project status
Manage client expectations and ensure high levels of satisfaction
Address and resolve service-related concerns or warranty items
Prepare and review estimates for small projects and service work
Develop scopes of work and pricing using internal benchmarks and subcontractor bids
Track project costs, maintain margins, and manage change orders
Ensure accurate and timely billing and project closeout documentation
Source, qualify, and manage subcontractors across multiple trades
Coordinate scheduling and sequencing of subcontractors
Enforce quality standards, safety compliance, and contractual obligations
Build and maintain a reliable network of trade partners
Conduct regular site visits to monitor progress and workmanship
Ensure adherence to safety protocols and company policies
Perform punch walks and ensure timely completion of corrective items
Maintain high-quality standards across all trades and scopes
Maintain organized project documentation including contracts, change orders, and photos
Track job progress, budgets, and KPIs through company systems
Provide regular reporting on project pipeline, revenue, and performance