Service Manager
About The Position
Join a Company That's Been Protecting Homes Since 1971 Pest USA is a family-owned and operated pest and termite control company founded in 1971. For over 50 years, we've built our reputation on exceptional customer service, high standards, and operational excellence. As we continue to grow, we are looking for leaders who take pride in their work, value accountability, and are committed to developing high-performing teams. If you have industry experience and are ready to lead a branch with confidence, professionalism, and attention to detail - we want to hear from you. What You'll Do As a Branch Service Manager, you will oversee all service operations within your branch and ensure alignment with company standards and regulatory requirements. If you're ready to take ownership of a branch and lead a team that values professionalism, compliance, and customer satisfaction, apply today.
Requirements
- Minimum 2 years of pest control industry experience
- Strong leadership and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license with acceptable 7-year driving record
- Ability to pass a background check and drug screening
- Willingness to work evenings or weekends as business needs require
- Ability to obtain and maintain required state licensing
- Ability to climb ladders (250 lb capacity)
- Ability to lift 40+ lbs and work in confined or uneven spaces
- Ability to safely wear personal protective equipment, including a respirator
- Ability to drive for extended periods
Responsibilities
- Lead, train, and develop Service Professionals
- Drive a customer-first culture through leadership by example
- Conduct performance reviews and production monitoring
- Recruit, onboard, and mentor new team members
- Ensure licensing, certifications, and continuing education requirements are met
- Oversee daily service operations and field execution
- Ensure accurate and thorough pest and termite treatments
- Conduct ride-alongs and quality control inspections
- Monitor inventory levels and maintain equipment readiness
- Ensure fleet safety and facility standards are maintained
- Support inbound and outbound service scheduling
- Assist customers with billing questions, treatment options, and service concerns
- Conduct on-site visits to ensure customer satisfaction
Benefits
- Established, stable company with over 50 years in business
- Family-oriented culture with growth opportunities
- Leadership role with direct impact on branch performance
- Ongoing professional development and certification support
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
