Service Manager, Heavy Equipment Industry

DYNAMIC EQUIPMENT GROUP • Doral, FL

5d

About The Position

Dynamic Equipment is seeking an experienced Service Manager to energetically lead the success of our service team operations. This pivotal role involves orchestrating shop and field work schedules, directing a team of skilled mechanics, and managing equipment logistics. As the primary lead for work order management, the Service Manager will champion administrative accuracy and oversee all departmental paperwork with a meticulous eye for detail. The ideal candidate will bridge the gap between technical and administrative excellence while providing superior customer service, ensuring every repair is handled with precision to maintain total client satisfaction.

Requirements

• Education and Experience: A two-year technical degree or college certificate combined with three to five years of relevant experience is required. A four-year degree is a plus. Extensive experience in heavy equipment service may be substituted for formal education.
• Administrative Leadership: Must be detail-oriented as the primary lead for work order management, championing administrative accuracy and overseeing all departmental paperwork with a meticulous eye for detail.
• Sense of Urgency: Demonstrate a consistent sense of urgency in all tasks, ensuring deadlines are met and equipment downtime is minimized for customers.
• Technology and Computer Proficiency: Must be highly proficient with computers and stay current with evolving technology. This includes broad-based expertise in service management software, standard office applications, and the ability to quickly learn new technical systems and digital procedures.
• Communication and Technical Literacy: Exceptional interpersonal skills to explain technical concepts to customers, present reports to management, and interpret industry regulations or manuals.
• Problem Solving and Math: Strong reasoning skills to resolve operational challenges and handle business calculations and technical measurements.
• Licenses: Must possess a valid driver’s license and forklift Certification.

Responsibilities

• Lead and supervise all Service Department personnel to ensure a high standard of workmanship.
• Oversee the lifecycle of work orders, from initial opening to final closing and billing.
• Monitor and record employee time and performance metrics to optimize shop efficiency.
• Coordinate the scheduling of equipment pick-up and delivery for local and field assignments.
• Act as the primary point of contact for customers, explaining quotes, discussing necessary adjustments, and ensuring total satisfaction.
• Identify and suggest additional services or preventative maintenance to improve equipment safety and longevity.
• Stay current on Original Equipment Manufacturer (OEM) product improvement programs and technical updates.
• Manage shop inventory and procure necessary supplies for daily operations.
• Proactively monitor customer satisfaction through consistent follow-up, including in-person interactions when necessary.
• Collaborate with manufacturers on warranty claims, specialized programs, and complex technical issues.
• Recruit, interview, and select qualified team members to grow the department.
• Track and report on shop goals and performance objectives to the General Manager.
• Assist in the development and execution of service-based marketing initiatives.
• Serve as the Site Safety Coordinator in partnership with the Corporate Leadership.
• Identify skill gaps and facilitate ongoing training and development for the service team.

Benefits

• Competitive Compensation: Pay scales aligned directly with your expertise
• Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage
• Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program—comprehensive support at your fingertips
• Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents
• Future-Focused: Immediate vesting on 401(k) and HSA—both featuring a generous company match
• Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover
• Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree