Service Manager

Pace Transportation Services•Indianapolis, IN

About The Position

The Service Manager is responsible for overseeing the daily operations of the trailer repair service department, ensuring high-quality repair and maintenance services, and delivering exceptional customer satisfaction. This role involves managing a team of technicians, coordinating service schedules, handling customer inquiries, and maintaining operational efficiency.

Requirements

High school diploma or equivalent; relevant technical certifications or associate degree in automotive or mechanical engineering preferred.
Minimum of 5 years of experience in trailer repair or a related field, with at least 5 years in a supervisory or managerial role.
Strong leadership and team management abilities.
Excellent customer service and communication skills.
Proficiency in diagnostic tools and repair techniques for trailers.
Solid understanding of safety standards and industry regulations.
Strong organizational and problem-solving skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

Supervise, mentor, and evaluate service technicians and support staff.
Schedule and assign tasks to ensure efficient workflow and timely completion of repairs.
Conduct regular training and development sessions to enhance team skills and knowledge.
Serve as the primary point of contact for customers regarding service inquiries, repair status, and concerns.
Address and resolve customer complaints and issues promptly and professionally.
Develop and maintain strong customer relationships to foster repeat business and referrals.
Oversee daily operations of the Trailer and Deisel repair divisions, including workflow management, parts inventory, and equipment maintenance.
Ensure adherence to safety standards, company policies, and industry regulations.
Monitor and control service department budgets, including labor costs and inventory expenses.
Implement and maintain quality control processes to ensure repairs meet company standards and customer expectations.
Conduct regular inspections of completed work to verify quality and accuracy.
Develop and enforce best practices for repair procedures and service delivery.
Prepare and manage service reports, including work orders, service logs, and performance metrics.
Analyze service data to identify trends, areas for improvement, and opportunities for efficiency.
Coordinate with other departments, such as sales and parts, to support overall business operations.
Stay current with industry trends, technological advancements, and best practices in trailer repair and maintenance.
Provide technical support and guidance to technicians as needed.
Troubleshoot and resolve complex repair issues and ensure proper diagnostic procedures are followed.