Copy of Service Manager

PETERSONS HARLEY-DAVIDSONS SOUTH • Cutler Bay, FL

42d • $70,000 - $100,000

About The Position

We are seeking a dedicated and experienced Service Manager to oversee our Harley-Davidson service department. The ideal candidate will have a strong background in service management and a passion for delivering exceptional customer service. This role involves managing daily operations, ensuring high-quality service, and leading a team of skilled technicians to meet customer needs effectively. We are driven by KPIs with high expectations for the growth of this entire dealership, so only the best will make the team! If you're looking for explosive opportunity, this is it. Healthy bonus programs available for top performers.

Requirements

• Proven experience in service management or a related field is required.
• Strong leadership skills with the ability to motivate and develop a team of technicians and service sales
• Exceptional communication skills, both verbal and written, with a focus on customer service excellence.
• Ability to work in a fast-paced environment while managing multiple tasks efficiently.

Nice To Haves

• Experience with Talon DMS is preferred.
• Harley-Davidson experience is preferred.

Responsibilities

• Supervise and coordinate an efficient, high quality service department.
• Train and mentor staff on best practices in service sales and customer interaction, ensuring the highest quality experience for every customer.
• Implement upselling strategies to enhance customer satisfaction and increase revenue.
• Monitor the performance of technicians, providing feedback and support as needed.
• Maintain a clean, organized, and safe working environment in compliance with company policies and legal regulations.
• Address customer inquiries and resolve complaints promptly to ensure a positive experience.

Benefits

• $50K - $150K/Year Performance-Based Income
• Pay plan is commission based on number of bikes sold, KPI's accomplished, and bonuses paid for goals met
• 401(k) with company match
• Heath, dental, vision and other benefits
• Paid time off
• Ongoing training
• Employee discounts
• Referral program
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees