Service Manager

North Central Utility of Wisconsin LLC • Saint Augusta, MN

14d

About The Position

North Central Utility (NCU) is looking for a self-motivated and results-driven Service Manager to represent NCU in the semi-trailer service industry.

North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck/Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians.

This position is a safety-sensitive position, requiring pre-employment and post-accident drug testing.

Requirements

• Ability to work independently and with a team
• High degree of integrity and a strong work ethic
• Strong interpersonal skills
• Excellent verbal, written, and presentation skills
• Strong attention to detail
• Excellent planning, organizational, and time management skills
• Positive attitude
• Flexibility and ability to adapt to change with a professional demeanor
• High energy
• High School Diploma or GED equivalent
• Strong computer skills & Microsoft Office (Word, Excel, Outlook) proficiency
• Leadership skills
• Proficient with technology
• Ability to meet the physical demands of the position, including, but not limited to, the ability to sit, stand, walk, bend, twist, reach overhead, stoop, and squat repetitively for long periods of time
• Driving is a duty of this job
• Driver's License (Required)

Nice To Haves

• Previous experience preferred
• Customer service experience preferred
• Experience managing people preferred

Responsibilities

• Oversee service department operation
• Manage service technicians
• Manage all shop repair orders
• Increase NCU profit margins
• Ensure department sales goals are met
• Report data on sales volume, profits, and sales revenue
• Oversee department expenses
• Effectively manage executing on projects at the store level
• Accurate and timely completion of paperwork
• Maintain department files
• Manage department/staff training using industry best practices
• Manage team performance reviews and staff development
• Act as a liaison between parts, sales & service
• Effective marketing
• Attend industry workshops as needed
• Educate the customer on NCU services
• Assist wherever needed in department
• Develop and leverage relationships with key decision makers
• Accurate and timely completion of sales reports
• Assist managing building maintenance
• Work with other department managers
• Identify customer needs and opportunities
• Estimating and quoting
• Motivate & lead through team excellence and work ethic
• Strong customer negotiation skills
• Understand the market and competition
• Recruit as needed
• Promote and build relationships with customers
• Promote a safety-first workplace
• Warranty administration
• Assist Operations Manager as needed

Benefits

• 401(k)
• 401(k) matching & profit sharing
• FSA
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees