Service Manager

CITY ENTERPRISES LLC•Memphis, TN

12d

About The Position

🚗 We’re Hiring: Service Manager – Drive Excellence With Us! 🔧 Are you a hands-on leader who knows how to keep a shop running like a well-oiled machine? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team. At City Auto Sales, we’re not just selling cars—we’re building trust, one vehicle at a time. And that starts in the service department. 🔥 What You’ll Do: Lead and motivate a team of technicians and service advisors Oversee daily shop operations to ensure efficiency and quality Manage repair timelines, customer satisfaction, and workflow Maintain high standards for inspections, reconditioning, and repairs Collaborate with sales to get vehicles front-line ready fast 💼 What We’re Looking For: Proven experience as a Service Manager or Shop Foreman Strong leadership and communication skills Deep understanding of automotive repair and diagnostics Ability to balance speed, cost, and quality Customer-first mindset with problem-solving skills 💰 What You’ll Get: Competitive salary + performance bonuses Supportive team environment Opportunity to grow with a fast-moving dealership A key leadership role where your impact is visible every day QualificationsTo be a successful Service Manager at a used car dealership, you need a mix of deep technical knowledge and operational control. Here are the core technical qualifications that separate average managers from high performers: 🔧 Core Automotive Knowledge Strong understanding of internal combustion engines, transmissions, drivetrains, and electrical systems Ability to interpret diagnostic trouble codes (OBD-II) and guide technicians on complex issues Familiarity with multi-brand vehicles (domestic, import, luxury, high-mileage units) Knowledge of common failure patterns in used vehicles (oil leaks, suspension wear, cooling systems, etc.) 🖥️ Diagnostic & Repair Systems Proficiency with diagnostic tools (e.g., scan tools like Snap-on, Autel) Ability to read and interpret wiring diagrams and service manuals Experience using shop management and dealership systems such as: CDK Global Reynolds and Reynolds Dealertrack Understanding of labor time guides and estimating software 🏭 Reconditioning & Inventory Readiness Expertise in used vehicle reconditioning processes Ability to create and enforce inspection checklists (safety, mechanical, cosmetic) Knowledge of front-line standards (what must be fixed vs. what can be deferred) Managing turnaround time (RO cycle time) to keep inventory moving 📊 Shop Operations & Metrics Track and improve key performance indicators (KPIs), including: Labor gross profit Technician efficiency & productivity Comeback rate (rework) Average repair order (ARO) Ability to forecast parts usage and labor capacity Experience with scheduling systems and workflow optimization 🧾 Compliance & Safety Knowledge of state safety and emissions requirements Familiarity with Occupational Safety and Health Administration (OSHA) standards Understanding of EPA guidelines for fluid disposal and hazardous materials Ensuring proper documentation for inspections and repairs 🔩 Parts & Vendor Management Strong understanding of OEM vs aftermarket parts Ability to source parts quickly and cost-effectively Experience managing vendor relationships and negotiating pricing Inventory control to avoid shortages or overstock ⚙️ Technical Leadership Skills Ability to mentor technicians and assist with difficult diagnostics Reviewing repair orders for accuracy and completeness Making decisions on repair vs wholesale vehicles Bridging communication between technicians and non-technical staff

Requirements

Proven experience as a Service Manager or Shop Foreman
Strong leadership and communication skills
Deep understanding of automotive repair and diagnostics
Ability to balance speed, cost, and quality
Customer-first mindset with problem-solving skills
Strong understanding of internal combustion engines, transmissions, drivetrains, and electrical systems
Ability to interpret diagnostic trouble codes (OBD-II) and guide technicians on complex issues
Familiarity with multi-brand vehicles (domestic, import, luxury, high-mileage units)
Knowledge of common failure patterns in used vehicles (oil leaks, suspension wear, cooling systems, etc.)
Proficiency with diagnostic tools (e.g., scan tools like Snap-on, Autel)
Ability to read and interpret wiring diagrams and service manuals
Experience using shop management and dealership systems such as: CDK Global Reynolds and Reynolds Dealertrack
Understanding of labor time guides and estimating software
Expertise in used vehicle reconditioning processes
Ability to create and enforce inspection checklists (safety, mechanical, cosmetic)
Knowledge of front-line standards (what must be fixed vs. what can be deferred)
Managing turnaround time (RO cycle time) to keep inventory moving
Track and improve key performance indicators (KPIs), including:
Labor gross profit
Technician efficiency & productivity
Comeback rate (rework)
Average repair order (ARO)
Ability to forecast parts usage and labor capacity
Experience with scheduling systems and workflow optimization
Knowledge of state safety and emissions requirements
Familiarity with Occupational Safety and Health Administration (OSHA) standards
Understanding of EPA guidelines for fluid disposal and hazardous materials
Ensuring proper documentation for inspections and repairs
Strong understanding of OEM vs aftermarket parts
Ability to source parts quickly and cost-effectively
Experience managing vendor relationships and negotiating pricing
Inventory control to avoid shortages or overstock
Ability to mentor technicians and assist with difficult diagnostics
Reviewing repair orders for accuracy and completeness
Making decisions on repair vs wholesale vehicles
Bridging communication between technicians and non-technical staff
High School Diploma or GED

Nice To Haves

ASE certifications (especially Master Technician)
Experience with hybrid/electric vehicles
Knowledge of advanced driver-assistance systems (ADAS) calibration
Familiarity with digital inspection tools and photo-based reporting
4 year degree preferred

Responsibilities

Lead and motivate a team of technicians and service advisors
Oversee daily shop operations to ensure efficiency and quality
Manage repair timelines, customer satisfaction, and workflow
Maintain high standards for inspections, reconditioning, and repairs
Collaborate with sales to get vehicles front-line ready fast
Provides first-line management to department
Allocates resources according to priorities and within budget parameters
Has management responsibilities for direct reports
Consults with Management on operational issues (including fiscal matters)
Recruits, screens, interviews candidates & selects hires
Conducts training of others
Conducts performance appraisals & communicates on-going with direct reports about performance
Recommends salary actions
Recommends termination of employees
Recommends candidates for hire
Assigns tasks or responsibilities to others
Monitors work performance
Administers disciplinary actions
Regular and substantial contact with others.
Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
Handles sensitive, complex, and/or confidential information.
Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence.
May troubleshoot highly sensitive or confidential issues.
Personally, ensures problem resolution.
Identifies barriers to effective customer service and sets customer service standards.
Establishes a customer feedback system and holds self-accountable for customer service excellence within the department.