Service Manager - Managerial Focused

American Pest

About The Position

If you're an experienced manager who takes pride in leading teams the right way, through clear expectations, steady guidance, and accountability, we may have an opportunity worth exploring. American Pest is looking for a Service Manager to lead and support a team of front-line technicians who provide essential services to our customers every day. This role is ideal for someone who understands that good leadership isn't just about managing schedules or solving problems as they arise. It's about setting the tone for the team, maintaining high standards, and helping employees grow into confident, capable professionals. While pest control experience is certainly valuable, it's not required. We're happy to train the right manager in our industry. What matters most is strong leadership experience and a genuine sense of responsibility for the performance and development of your team. American Pest continues to grow, and with that growth comes the need for dependable leaders who can maintain our standards and support technicians in delivering consistent, high-quality service to our customers. We offer a stable career opportunity within a company that values long-term commitment, strong leadership, and doing the job right. What You'll Get... We want to help our employees build not just a job, but a lasting career. At American Pest, you'll have access to a comprehensive benefits package designed to support your health, financial security, and work/life balance. Health and Well-being: Blue Cross Blue Shield medical PPO options Delta Dental and Vision Prescription drug program Flexible Spending Accounts (FSA) for medical and childcare expenses Health Savings Plans (HSA) available with qualified plans Financial Security: Competitive hourly compensation with overtime above 40 hours 401(k) Savings Plans (Traditional & Roth) Life insurance and short-term disability 100% company paid (with options to buy up) Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options Work/Life Balance: Enjoy stable, year-round employment with opportunities for growth Paid training A take-home company vehicle for field positions Paid time off and eight paid holidays A peer-to-peer employee recognition program Opportunities for advancement

Requirements

A minimum of 1 year of experience in a management role.
A firm understanding of customer service and de-escalation
The ability to hold team accountable daily check-ins, goal setting, performance management, etc.
The ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces
The ability to safely move items and equipment weighing up to 50 pounds
The ability to work outdoors in all regular seasonal weather conditions
Technical proficiency with computers, smart phones, PestPac (preferred), etc.
A valid driver's license with an acceptable driving record
The ability to read, write, speak, and comprehend English
Good oral and written communication skills
Solid attention to detail
Legal eligibility to work in the U.S.
Availability to work a flexible schedule (typical hours range between 6:00 a.m. and 6:00 p.m. with occasional exceptions)
Availability to work some weekends
High school degree or equivalent

Nice To Haves

Experience managing front-line/customer-focused service professionals
Experience managing remote employees
Technical proficiency with computers, smart phones, PestPac (preferred)

Responsibilities

Lead and support a team of 8–12 technicians who serve both residential and commercial customers.
Ensure your team operates safely, consistently, and in accordance with the high standards our customers expect.
Oversee day-to-day field operations
Provide ongoing coaching and development for technicians
Ensure service quality and customer experience remain strong across your routes.
Assist with evaluating new customer needs and recommending effective pest management solutions.
Ensure service activities are properly documented and that required reports and operational records are completed accurately and on time.

Benefits

Blue Cross Blue Shield medical PPO options
Delta Dental and Vision
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Competitive hourly compensation with overtime above 40 hours
401(k) Savings Plans (Traditional & Roth)
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Enjoy stable, year-round employment with opportunities for growth
Paid training
A take-home company vehicle for field positions
Paid time off and eight paid holidays
A peer-to-peer employee recognition program
Opportunities for advancement