Service Manager

Salt Lake Valley Automotive•Salt Lake City, UT

38d

About The Position

Salt Lake Valley and Sky Auto Group is currently accepting applications for an Experienced Service Manager and/or Service Drive Manager for locations between Salt Lake and Provo. This leadership role involves coordinating all aspects of the service department to deliver exceptional automotive service experiences to our employees and guests. This position is essential to the success and growth of both our dealership and the organization. We are seeking results-driven leaders who excel at fostering and maintaining strong, collaborative team environments.

Requirements

Previous experience in service management
Exceptional communication skills
Strong leadership qualities
Ability to multitask effectively
Team leadership experience with valid references will be required.
Automotive shop and/or dealership service experience is required for consideration.
Clean driving record & valid driver's license.
Driven personality, eager to improve and able to work within and support internal teams.

Nice To Haves

Experience in Service Management for General Motors, Chrysler Dodge Jeep Ram or Ford is preferred.
Service Advisor experience for General Motors, Chrysler Dodge Jeep Ram or Ford is preferred.

Responsibilities

Managing the service team, ensuring excellent customer service, overseeing service operations, resolving guest complaints, and maintaining service quality standards.
Daily leadership of the service team through communication and involved accountability.
Collaborate with service director and owner on current and future department needs.
Payroll and time keeping obligations to ensure all employees are paid accurately and on time.
Maintain a service guest follow up system that supports repeat and referral business and contributes to positive experiences.
Hire and supervise all service department personnel, as well as monitor their ongoing performance.
Craft goals and objectives for the department, which include monthly and annual operating forecasts and budgets.
Marketing plans to increase car counts, and develop new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Oversee financial statements and schedules.
Manufacturer Warranty accounting and compliance.