Service Manager

Plumbing Solutions LLC•Lexington, SC

About The Position

Service Manager – Precision in Every Promise Lexington, South Carolina This role is a senior leadership position responsible for building, scaling, and owning the residential service department as a standalone profit center. This is not a maintenance role. The Service Manager will design pricing, processes, staffing models, and revenue strategy while driving accountability for results. Success in this role will be measured by service revenue growth, gross margin, technician productivity, and the reduction of owner involvement in daily service decisions. We offer a competitive salary and benefits package, a supportive work environment, and opportunities for growth within our company. Does This Sound Like You? You lead with confidence and clarity, balancing strategy with hands-on support You thrive in dynamic environments where no two days are the same You’re passionate about team development and believe empowered technicians deliver the best customer experience You’re savvy with digital tools and understand how service impacts online reputation The Experience We’d Love To See: Experience leading residential plumbing or field service teams Strong grasp of technician workflows, service dispatch, and customer communication Background in developing service-related social media content Comfort addressing customer feedback on public platforms with professionalism and care Proven success driving operational efficiency and client satisfaction What You’ll Get To Do: Own Service department revenue, gross margin, and growth Develop pricing, quoting standards, and average ticket strategy Build systems that remove owner involvement from daily service divisions Oversee the day-to-day operations of our residential plumbing service department Provide leadership and support to field technicians Build and reinforce a culture of professionalism, respect, and customer care Monitor service quality and resolve escalations with calm and clarity Collaborate with leadership to improve workflows and exceed service goals Develop content that showcases team culture, craftsmanship, and customer satisfaction on social platforms Respond to online reviews and inquiries to ensure our brand voice stays strong, positive, and responsive in the digital space Why You Want This Job: You will be measured by service growth, profitability, and scalability, not activity You'll be a central figure in shaping not just how we work, but how we think—building a culture where technicians feel valued, supported, and motivated to go the extra mile You’ll have the space to make high-level decisions, introduce new ideas, and create meaningful change, while also enjoying strong support from leadership when you need it From resolving online reviews to helping craft service-focused content, you’ll play a key role in how we show up to the world—both in person and across digital platforms Every decision you make, every interaction you lead, has a direct impact on team morale and customer loyalty. That kind of influence doesn’t come around often This Position Offers: A fast-growing industry with a rapidly expanding company Family friendly atmosphere Monday-Friday work week with weekly pay Health, prescription drug, vision, and dental insurance available Short and long-term disability as well as life insurance available Matching 401(k) with potential yearly holiday bonus Great Work-Life balance and Employee Assistance Program offered In essence, the Service Manager consists of equal parts people manager, operations director, quality controller, and digital brand steward. A strong manager not only keeps the wheels turning smoothly, but also helps the company shine in the eyes of the community, both offline and online. Be the force behind field excellence and online reputation—apply now!

Requirements

Experience building or scaling a service department or business unit with direct accountability for financial results
Five years’ applicable experience preferred
Strong PC & internet skills including all MS Office Suite (Word, Excel, Outlook, PowerPoint) required
A self-starter with excellent interpersonal and communication skills with a talent for customer service
Must have a strong attention to detail
Strong skills in organization and planning, demonstrated ability to work independently & problem solve
Ability to prioritize tasks, exercise sound judgment and confidentiality with sensitive information
Comfortable and confident in coaching others on their work performance
Ability to maintain professional distance with co-workers to be an effective leader

Nice To Haves

Experience leading residential plumbing or field service teams
Strong grasp of technician workflows, service dispatch, and customer communication
Background in developing service-related social media content
Comfort addressing customer feedback on public platforms with professionalism and care
Proven success driving operational efficiency and client satisfaction

Responsibilities

Own Service department revenue, gross margin, and growth
Develop pricing, quoting standards, and average ticket strategy
Build systems that remove owner involvement from daily service divisions
Oversee the day-to-day operations of our residential plumbing service department
Provide leadership and support to field technicians
Build and reinforce a culture of professionalism, respect, and customer care
Monitor service quality and resolve escalations with calm and clarity
Collaborate with leadership to improve workflows and exceed service goals
Develop content that showcases team culture, craftsmanship, and customer satisfaction on social platforms
Respond to online reviews and inquiries to ensure our brand voice stays strong, positive, and responsive in the digital space