Service Manager

TransChicago Truck Group•Elmhurst, IL

8d•$90,000 - $100,000

About The Position

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for a wide variety of business throughout the Chicagoland area. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot. As the Service Manager of the Elmhurst location, you will be responsible for overseeing all service operations, ensuring efficiency, customer satisfaction, and business growth. This role requires strong leadership to develop and mentor a high-performing service team, maintain long-term client relationships, and implement effective cost controls. You will play a key role in shaping the service department’s success from the ground up while maintaining accurate service records and achieving operational objectives.

Requirements

7 years of related industry experience preferred
2 years of related industry experience required
1 -2 years of prior management experience required
Bachelor's degree in business management preferred
High school diploma or GED required
Must have a valid driver's license

Nice To Haves

7 years of related industry experience preferred
Bachelor's degree in business management preferred

Responsibilities

Prepare and administer an annual operating budget for the service department.
Monitor and control the performance of the department using appropriate reporting and tracking systems.
Monitor technicians’ daily productivity reports and corresponding payroll records.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Prepare pricing guides and maintenance menus for frequent labor operations.
Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
Maintain reporting systems required by general management and corporate personnel.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
Disability Insurance
Flexible Spending Account (FSA)
401(k) with company match
Paid Time Off (PTO)
Paid Sick Time
Paid Holidays
Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance