Service Manager

A Action Appliance Repair llc•Glastonbury, CT

83d

About The Position

Action Appliance, a trusted appliance repair company since 1961, is seeking an experienced Service Manager to lead, develop, and coach a growing team of 20+ field service technicians. We operate using the EOS Traction system—focused on accountability, transparency, and building leaders. This role is ideal for someone who loves developing people, improving processes, and elevating technical performance and customer satisfaction.

Requirements

Strong leadership and communication skills.
Experience managing technicians or field service staff (ideally 10–20+ team size).
Ability to coach, train, and inspire performance.
Skilled in customer conflict resolution and problem-solving.
Organized, accountable, and aligned with company values.

Nice To Haves

Technical knowledge of appliance repair (preferred, not required).

Responsibilities

Lead, coach, and support a team of 20+ field technicians and lead techs.
Recruit, hire, train, and onboard new technicians.
Ensure high-quality service, professional conduct, and adherence to company values.
Evaluate technician performance and implement improvement plans.
Provide technical support and conduct regular in-field ride-alongs.
Resolve escalated customer issues with professionalism and care.
Oversee safety protocols, vehicle inspections, and compliance.
Improve processes, training, and overall team performance.
Enforce company policies and supervise corrective action when necessary.