Service Manager - Construction Equipment

Contractors Sales•City of Albany, NY

6d•$85,000•Onsite

About The Position

Contractors Sales Company is a well-established heavy construction equipment dealership with over 100 years of service to the industry. They represent leading equipment manufacturers like Link-Belt, Hitachi, Sandvik, Anaconda and Rammer and support a diverse customer base across construction, quarry, and material handling sectors, built on quality equipment, superior product support and long-term customer relationships. The Service Manager is responsible for leading and optimizing all service department operations across the organization. This individual will drive profitability, efficiency, technician productivity, and customer satisfaction while maintaining the highest standards of safety and quality. The role requires a seasoned leader with deep technical knowledge and proven experience managing service teams in a construction equipment dealership environment.

Requirements

10+ years of experience in construction equipment service operations
5+ years in a leadership or management role
Exceptional communication and organizational skills
Strong understanding of construction equipment repair (excavators, loaders, articulating trucks, surface drill rigs, crushers, etc.)
Experience with service management systems and KPI tracking

Nice To Haves

Strong diagnostic and technical background preferred

Responsibilities

Oversee daily operations of the service department, including shop and field service
Drive service efficiency, technician utilization, and billable labor performance
Establish and monitor KPIs (labor recovery, efficiency, turnaround time, rework rates)
Ensure consistent workflow management and scheduling to maximize throughput
Manage service department P&L, including labor sales, margins, and expenses
Develop and execute strategies to grow service revenue and improve profitability
Control costs related to labor, overtime, tooling, and warranty
Ensure accurate and timely billing, work order closure, and cost recovery
Lead, mentor, and develop service advisor and technicians
Train, and retain top technical talent
Implement performance management systems and accountability standards
Foster a culture of teamwork, professionalism, and continuous improvement
Maintain strong relationships with customers
Ensure high levels of customer satisfaction and responsiveness
Resolve escalated service issues quickly and professionally
Partner with sales and parts departments to deliver seamless customer experience
Ensure quality of repairs meets OEM and company standards
Support diagnostics and troubleshooting on complex technical issues
Oversee warranty processes, including compliance and recovery
Promote best practices in preventative maintenance and fleet support programs
Enforce all safety policies and OSHA compliance standards
Maintain a clean, organized, and safe shop environment
Ensure technicians are trained in safety procedures and equipment operation
Monitor environmental and regulatory compliance
Complete quarterly, semi-annual and annual reports, as required
Implement systems and processes to improve efficiency and reduce downtime
Utilize technology (service software, telematics, reporting tools)
Drive continuous improvement initiatives across service operations