Service Manager

Lifestyle Communities•New Albany, OH

16d

About The Position

This role is responsible for ensuring guests have a great experience while visiting our restaurant, leading and managing the front of house team members, participating in recruitment efforts, coordinating and managing all on-site front of the house training initiatives, and adhering to all required health and safety standards. In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike. Makes an impact through these primary responsibilities: Ensures staff is consistently providing positive, memorable experiences to all guests, Continuously pushes to meet financial objectives and drive to increase sales and customer base. Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment. Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with the corporate training team to retrain and position employees. Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience. Ensures service teams are ready to execute needs and requests of LC Events team to provide customers and residents with an excellent event experience Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner. Assists with food prep, cooking, serving or bar duties when required. Manages staff under the direction of the General Manager. Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations. Ensures that guests receive outstanding experiences every time, and leads by example. Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service. Coordinates and manages all on-site front of house training initiatives and programs. Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager and Human Resources. Coordinates service staff and resources for special events, social gatherings to ensure all events are executed seamlessly. Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.

Requirements

Qualified candidates will have at least two (2) years of bar or restaurant operations management experience.
High School Diploma or equivalent
Previous experience leading bar or restaurant kitchen operations required
Strong leadership skills
Ability to multitask, maintain a sense of urgency at all times, and be able to work in a dynamic, fast paced, environment
Strong attention to detail
Team player with a positive attitude and must have excellent customer service skills.

Nice To Haves

ServSafe certification preferred.
ABC Certification where applicable

Responsibilities

Ensures staff is consistently providing positive, memorable experiences to all guests
Continuously pushes to meet financial objectives and drive to increase sales and customer base.
Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment.
Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with the corporate training team to retrain and position employees.
Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
Ensures service teams are ready to execute needs and requests of LC Events team to provide customers and residents with an excellent event experience
Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.
Assists with food prep, cooking, serving or bar duties when required.
Manages staff under the direction of the General Manager.
Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability.
Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.
Ensures that guests receive outstanding experiences every time, and leads by example.
Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service.
Coordinates and manages all on-site front of house training initiatives and programs.
Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager and Human Resources.
Coordinates service staff and resources for special events, social gatherings to ensure all events are executed seamlessly.
Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.