Service Manager

Carlock Automotive Group•Tupelo, MS

1d•Onsite

About The Position

This opportunity is for a Service Manager at a Franchise Automotive Dealership, seeking an individual who is driven to help people, passionate about customer service, and ready to lead a successful service team in a highly competitive industry. As service manager, both customers and the team will look to this individual for guidance, leadership, and expertise. Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands across Tennessee, Mississippi, Alabama, and Louisiana. Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. The family-owned company fosters a workplace culture centered on expertise, customer satisfaction, and career growth, providing continuous training and development opportunities, including manufacturer-sponsored courses and annual training programs, with a commitment to promoting from within and cultivating the next generation of automotive leaders.

Requirements

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience

Responsibilities

Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
Monitor automotive repair/maintenance to prevent operational delays
Work with service director to set departmental objectives
Recruit, interview and train service staff
Maintain daily sales and production records as prescribed by upper management
Review and evaluate service sales performance
Staff technical teams relative to production requirements
Remain current on new products and changes to existing products
Maintain department finances within parameters established by upper management
Assure proper repair-order flow/maximize productivity
Monitor/control all warranty activity to ensure compliance with policies and procedures
Adhere to dealership policy on client vehicle care and operation
Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
Enforce OSHA requirements, procedures and regulations
Conduct performance evaluations
Participate in operational planning
Maintain the facility and equipment
Conduct weekly department meetings/attend weekly manager meetings