Service Manager - Lowell, AR

TRANSPORT REFRIGERATION INC•Lowell, AR

5d•Onsite

About The Position

Transport Refrigeration of Northwest Arkansas, Inc. (TRA) is seeking an experienced Service Manager to oversee daily operations of our Thermo King service department and trailer repair shop. This hands-on leadership role ensures our technicians deliver safe, high-quality work while meeting productivity, customer service, and compliance goals.

Requirements

High school diploma or equivalent; technical or vocational training preferred
3–5+ years of experience in transport refrigeration (Thermo King or similar), diesel service, or trailer repair
Strong leadership and communication skills
Proficiency in Microsoft Word, Excel, and Outlook
Experience with service management systems and OEM diagnostic tools
Ability to multitask in a fast-paced environment
Valid driver’s license and ability to travel occasionally for training or meetings
Lift up to 50 lbs occasionally; frequent standing, bending, and movement in shop areas
Mix of office and shop settings; moderate noise levels and occasional exposure to fumes
Must follow and enforce all safety procedures

Nice To Haves

Prior management or foreman experience preferred

Responsibilities

Manage and coordinate all service activities for Thermo King transport refrigeration units and general trailer repairs
Supervise and support technicians—assign work, monitor progress, and ensure quality standards
Oversee scheduling, work orders, and timely completion of repairs
Partner with estimators and parts teams to ensure accurate quotes and efficient workflow
Promote top-tier customer service by addressing inquiries, resolving issues, and providing updates
Monitor technician performance; provide coaching, training, and support
Conduct monthly safety inspections and enforce all safety policies
Support training and certification programs for technicians (including OEM certifications)
Analyze department performance and recommend improvements