Service Manager

EquipmentShare • Odenton, MD

1d • Onsite

About The Position

EquipmentShare is hiring a Service Manager for their rental facility in Odenton, MD. This role is crucial for transforming the construction industry through innovative technology and real-time support. The Service Manager will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and will be responsible for using EquipmentShare's proprietary T3 platform to manage work orders, track service intervals, order parts, and diagnose equipment issues efficiently. The company emphasizes a people-first culture, powered by technology, and seeks individuals who are problem-solvers, go-getters, and builders, ready to contribute to a safer, more secure, and productive construction environment.

Requirements

• Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable.
• Ideally three years of maintenance and service experience.
• Strong interpersonal and problem solving skills.
• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
• Competitive, but thrive in a team oriented environment.
• Superior customer service, teamwork and verbal/written communication skills
• High School diploma
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record.
• Must be at least 21 years old to operate company vehicle
• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• Passing a 10 panel drug screen
• Passing a background check

Nice To Haves

• Preference will be given to applicants with experience and/or a background in the construction industry.
• Trade school certificate preferred
• Experience in field service, maintenance and repair preferred

Responsibilities

• Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models.
• Coordination and supervision of quality performance of our equipment mechanics and service personnel
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first.
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees