Service Manager (Philadelphia Region)

CarShop US-Penske Automotive Group•West Vincent Township, PA

About The Position

CarShop, a Penske Automotive Company is seeking an Automotive Service Manager to lead the Service Department operations in handling our customers with prompt, courteous, and excellent service. The Service Manager will focus on maintaining the company culture, which sets CarShop apart from others in the industry, while achieving the inventory productivity goals outlined in the company's Strategic Plan. The Automotive Service Manager is a critical team member in the day-to-day maintenance and advancement of our company values and culture. Proactively manage and increase the efficiencies of the service technicians and coordinators in a team environment through training, mentoring and oversight of scheduling. The Automotive Service Manager will monitor service performance goals, and drive to meet and exceed the goals with integrity. All applicants who are excited about a culture built on core values where we want only the best for our customers and our employees, are encouraged to apply. Paid vacations, 401k, and health benefits are part of our compensation package. CarShop-Penske Automotive Group has been named to the prestigious 2025 Glassdoor Best Places To Work List and has also won a Top Workplace award from Philly.com and Pittsburgh Post-Gazette for the last ten consecutive years. CarShop is part of Penske Automotive Group, a Fortune 500 company. CarShop is an equal opportunity employer.

Requirements

The successful candidate will demonstrate a history of striving for and achieving excellent results.
Automotive service management experience is strongly preferred.
He/She is a personable, action-oriented, enthusiastic leader.
The successful candidate will exemplify integrity, strive for self-improvement, and have an open-minded, "can-do" attitude.
Ability to effectively hire personnel required to meet departmental and organizational goals
Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals
Ability to effectively lead a team to achieve departmental and organizational goals
Strong organization skills and ability to multi-task
Proficient with Microsoft applications
Time management skills and ability to prioritize
Excellent communication skills and works well in a team environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, and commissions
Exceptional attention to detail
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Exceptional attention to detail
Works well in a team environment
Able to work with a diverse group of people and be a positive influence on departmental morale
High school diploma or equivalent.
Two to three years' service experience or equivalent combination of education and experience.
ASE Certification

Nice To Haves

Previous Technician experience
Bachelor's degree (B.A.) from four-year college or university
Three to six years related experience and/or training; or equivalent combination of education and experience

Responsibilities

Maintaining the company culture
Achieving the inventory productivity goals outlined in the company's Strategic Plan
Maintenance and advancement of our company values and culture
Proactively manage and increase the efficiencies of the service technicians and coordinators in a team environment through training, mentoring and oversight of scheduling
Monitor service performance goals, and drive to meet and exceed the goals with integrity