Service Manager

DELLA Auto Group • Plattsburgh, NY

2d

About The Position

The DELLA Auto Group believes our current success and future growth is attributed to our employees. Family-owned and operated for over 30 years, we have continued to grow while holding true to our family values of integrity, graciousness, and community. At DELLA Auto Group, you can expect to work on a team of bright, motivated, and energetic professionals. Our team is collaborative and encourages success among each of our members. We work toward a common goal of providing the best service in the industry. SUMMARY If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you! We are looking for a service manager to join our team.

Requirements

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

Benefits

• Medical, dental, vision
• Life & disability provided by group
• Supplemental benefits offered through Guardian
• PTO
• 401K with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed