Service Manager

DNOW•San Antonio, TX

20d

About The Position

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator

Requirements

High School diploma and/or equivalent in work experience
Excellent interpersonal skills, proficient in oral and written communications
Assembly experience preferred but not required
Basic reading skills. Must be able to follow directions
Customer service oriented
Computer navigation and utilization skills with excellent Microsoft office proficiency
Ability to perform work accurately and thoroughly
Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
High attention to detail, time management, and self-motivation skills

Nice To Haves

Assembly experience preferred but not required

Responsibilities

Coordinate all service calls.
Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator
Record and track all technician’s hours with an 80-85% billable hours target.
Submit warranty claims with follow up to ensure factory pays claims.
Maintain and adhere to Shop Expense budget
Promote and grow the Service Department’s revenue and profitability
Adhere to all Safety, DOT, SOX and other regulated policies & procedures
Maintain all Service Truck fleet.
Other duties, as assigned.