Service Manager

Bridgestone Americas•Gastonia, NC

1d•Onsite

About The Position

The Service Manager role at Bridgestone Retail Operations (BSRO) involves leveraging in-depth automotive repair knowledge and exceptional people skills to manage customer relationships and act as a liaison between technicians and customers. This position also includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with the purchase of parts, materials, and equipment. BSRO, a part of Bridgestone Americas, operates over 2,200 company-owned stores and employs more than 22,000 teammates. The company is committed to its mission to "Serve Society with Superior Quality" and supports its employees with competitive pay, formal training, performance incentives, paid vacation and holidays, comprehensive healthcare packages, and a 401k plan. Bridgestone values diversity and inclusion, championing all perspectives to build a team as diverse as the world it serves.

Requirements

High School Diploma or equivalent.
4 years of auto service technical experience.
1 year of service manager or service writer experience.
Problem solving - customer complaints.
Aptitude to manage inventory, scheduling, equipment maintenance, etc.
Capacity to lead and coach others.
Teammate and customer/communication skills.
Ability to recruit and select technicians successfully according to store requirements.
Willingness to continue education and remain current in automotive repair issues.
Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Nice To Haves

2 year degree or equivalent.

Responsibilities

Assign and schedule work duties to auto service staff according to individual skill level.
Serve all automotive service needs of customers.
Oversee the hiring and training of an effective auto service team.
Ensure high teammate retention.
Maintain compliance with quality standards.
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
Use this expertise to enhance efficiency and ensure seamless store operations.
Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.