Service Manager

Sport Hyundai • Egg Harbor Township, NJ

52d

About The Position

Are you a skilled leader with a passion for the automotive industry and a drive for delivering top-notch customer service? Sport Hyundai, a leading automotive dealership in the tri-state area, is seeking an experienced and motivated Service Manager to oversee our service department. If you have a proven track record in automotive service management and are ready to take on a new challenge, we want to hear from you!

Requirements

• Proven experience as an automotive service manager or similar role in a dealership environment.
• Strong leadership and team management skills with the ability to motivate and guide a diverse team.
• Excellent customer service skills and the ability to handle difficult situations calmly and professionally.
• In-depth knowledge of automotive service and repair processes, including diagnostics, maintenance, and warranty work.
• Proficiency in using dealership management software and other relevant computer applications.
• Strong organizational, problem-solving, and multitasking abilities.
• Valid driver's license and clean driving record.
• High school diploma or equivalent; additional technical training or certification is a plus.

Responsibilities

• Manage the daily operations of the service department, ensuring a high level of customer satisfaction and efficient workflow.
• Lead, train, and motivate a team of service advisors, technicians, and support staff to achieve performance targets and provide exceptional service.
• Monitor service department performance, including productivity, profitability, and customer service metrics, and implement improvements as needed.
• Handle customer inquiries, complaints, and feedback professionally, resolving issues promptly to ensure a positive experience.
• Develop and maintain strong relationships with customers, ensuring repeat business and loyalty to the dealership.
• Oversee scheduling, staffing, and resource allocation to optimize service department efficiency.
• Ensure compliance with manufacturer standards, warranty policies, and safety regulations.
• Manage parts inventory and work closely with the parts department to ensure the timely availability of necessary components.
• Monitor service department financials, including budgeting, cost control, and profitability analysis.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for ongoing training, professional development, and career advancement.
• A positive work environment with a supportive and collaborative team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED