Service Manager

INDUSTRIAL PACKAGING SUPPLIES INC•Mauldin, SC

23h

About The Position

At IPS Packaging & Automation, we’ve been transforming the packaging industry for 50 years, delivering innovative, cutting-edge solutions that help businesses of all sizes move forward. From our humble beginnings in 1976 with a single warehouse in Greenville, SC, we have grown into a nationwide operation with more than 17 locations and a continued commitment to expanding our footprint. Our success comes from our deep industry expertise and problem-solving mindset. We design cost-effective, high-performing packaging solutions that protect every product our customers ship. Beyond offering a full range of packaging supplies, we provide value-added services including custom design, engineering, automation, equipment sales, and ongoing support. As a proud 2nd-generation, veteran-owned company and a recipient of the 2025 Gold HIRE Vets Medallion Award, we care deeply for our teammates and the communities we serve. IPS fosters a dynamic, performance-driven environment where careers can thrive. Whether you are a customer or a candidate, we believe in growing together. If you are ambitious, highly organized, and known for your attention to detail, we invite you to join our growing team! Position Summary The Service Manager reports to the Equipment Division Manager and is responsible for properly supervising and managing the Service Division, including these categories: stand-alone equipment quotes, tool repair center, service technicians, service coordinator, parts coordinator, planned maintenance agreements, and consumable sales growth with lead generation.

Requirements

Bachelor’s Degree in Business Administration or related field
Proficient in Microsoft interface, including Outlook and Excel
Intermediate computer skills
Ability to communicate professionally at all levels inside and outside of the organization
Ability to multitask and work under pressure
Ability to meet deadlines

Responsibilities

Qualify, recommend, and create stand-alone equipment quotes for the sales force.
Direct and manage the tool repair center, including parts inventory control, tool repair technicians, tool repairs, and customer satisfaction
Supervise service technicians on day-to-day operations, oversee the growth and profitability of outside service technicians, including efficient scheduling, selling planned maintenance, and parts sales.
Direct, train, and manage the service coordinator and parts coordinator to ensure performance to full capability.
Pipelines – maintain qualified and accurate information in Pipedrive
Project management for equipment and system sales to include purchasing, planning, invoicing, coordinating factory approval tests, installation, training, and aftermarket parts and service
Work in conjunction with all sales divisions and manufacturers regarding pipeline management to ensure equipment sales goals are maintained and exceeded
Proactively identify customer opportunities
Product or service issue problem-solving
Partner with sales and credit teams to ensure accurate A/R, including customer payments and credit activity
Act as the primary resource for management, sales, and customer service for all service issues
Work closely with the Equipment Division Manager to develop and implement efficient best practices to increase growth and profitability in the Service Division.
Input and maintain service department data in CRM program to include appointments, quotes, planned maintenance,e and equipment information
Meet company standards pertaining to quantity and quality of work performed on an ongoing basis.
Perform all work-related tasks in a manner that is in compliance with all company policies and procedures.
Adhere to company policies, procedures, and directives regarding standards of workplace behavior and completing job duties and assignments.