Service Manager - Olympia Kia
About The Position
Olympia Kia is looking for an experienced and motivated Service Manager to lead our service department and deliver an exceptional customer experience. This is a leadership opportunity for someone who thrives in a fast-paced environment, values teamwork, and is passionate about operational excellence. Recognized as #2 among Extra-Large Best Places to Work in Washington, we’re proud to foster a culture of collaboration, respect, and growth. We’re seeking a passionate Service Manager who leads with integrity, inspires their team, and delivers exceptional customer experiences. Why Olympia Kia? Industry Momentum: Kia is one of the fastest-growing automotive brands, offering innovative, award-winning vehicles and a strong customer base. Career Growth: We invest in our leaders with ongoing training, manufacturer support, and long-term career advancement opportunities. Team Culture: Work in a collaborative, respectful environment where your leadership, ideas, and experience truly matter. Customer Focus: We believe in transparency, trust, and building long-term relationships—not quick wins.
Requirements
- Proven leadership experience in an automotive service department, preferably as a Service Manager or Assistant Service Manager.
- Strong team-building skills with the ability to motivate, coach, and develop employees.
- Customer-focused mindset with a commitment to delivering exceptional service and maintaining high CSI scores.
- Solid understanding of automotive service operations, including workflow, scheduling, and technician management.
- Analytical skills to monitor KPIs, control costs, and identify opportunities for efficiency and revenue growth.
- Proficiency with dealership management software and Microsoft Office Suite.
- Must be 18 years or older, have a clean driving record with a valid driver’s license, and be able to pass a criminal background check and pre-employment drug testing.
Nice To Haves
- Knowledge of Kia or other OEM service standards preferred, but not required.
Responsibilities
- Lead, motivate, and develop the service team—including advisors, technicians, and support staff—to maximize performance and morale.
- Ensure the service department meets or exceeds profitability, efficiency, and customer satisfaction goals.
- Drive exceptional customer experience, resolving issues promptly and maintaining high CSI (Customer Satisfaction Index) scores.
- Implement and monitor processes for scheduling, workflow, and resource allocation to maximize efficiency.
- Oversee technician performance, training, and certification compliance.
- Collaborate with parts, sales, and management teams to optimize dealership operations.
- Manage department budgets, control expenses, and identify opportunities to increase revenue.
- Ensure compliance with Kia standards, manufacturer policies, and all regulatory requirements.
- Analyze KPIs and reports to proactively address trends, improve operations, and implement best practices.
- Champion a culture of continuous improvement, accountability, and professional growth within the department.
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
