Service Manager
About The Position
EquipmentShare is hiring a Service Manager for their rental facility in Odenton, MD. The company aims to transform the construction industry through innovative technology, real-time support, and a dedicated team. This role involves leading a team of Heavy Equipment Maintenance Technicians (Mechanics) and is crucial for building the future of construction. The Service Manager will utilize EquipmentShare's proprietary T3 platform to manage work orders, track service intervals, order parts, and diagnose equipment issues efficiently by leveraging data from various makes and models. The company emphasizes a people-first approach, powered by cutting-edge technology, and seeks problem-solvers, go-getters, and builders who take pride in meaningful work.
Requirements
- Industry knowledge (in the rental industry or a related construction field)
- Innovative and dependable
- Ideally three years of maintenance and service experience
- Strong interpersonal and problem solving skills
- Adaptable to the fast pace of a growing company
- Able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
- Competitive, but thrive in a team oriented environment
- Superior customer service, teamwork and verbal/written communication skills
- High School diploma
- Experience leading maintenance teams
- Valid driver's license with acceptable driving record
- Must be at least 21 years old to operate company vehicle
- Ability to pass a 10 panel drug screen
- Ability to pass a background check
Nice To Haves
- Trade school certificate preferred
- Preference will be given to applicants with experience and/or a background in the construction industry
- Experience in field service, maintenance and repair
Responsibilities
- Coordination and supervision of quality performance of our equipment mechanics and service personnel
- Scheduling repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Employee training and development and maintaining a safe work environment
- Other duties, assigned as needed
Benefits
- Monthly Family Dinner Night
- Competitive compensation: Base salary plus Company Profit Sharing Plan
- Company provided truck
- Full medical, dental, and vision coverage for full-time employees
- 401(k) and company match
- Generous PTO + paid holidays
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Annual tool and boot reimbursements for those in applicable jobs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
