Service Manager

TLC Management Co. • Vernon Hills, IL

11d • $34 - $37

About The Position

Our property management company is looking for a Service Manager (SM) for our beautiful property, The Majestic in a community located in Vernon Hills, IL. Our (SM) will work closely with our Community Manager to ensure that all retention and financial goals for the property are met, while overseeing the service team, to ensure that we provide exemplary service to our residents and work collectively to maintain all mechanical systems. The ideal candidate will possess proven leadership ability and a willingness to foster a collaborative and positive work environment.

Requirements

• At least 3 years of maintenance experience in a fast-paced residential community.
• Must possess at least 3 years of supervisory experience with a proven track record of successful team management.
• Advance knowledge of multifamily housing mechanical systems.
• Excellent written and verbal communication skills.
• A proactive approach, superior organizational skills, and attention to detail.
• The ability to provide ongoing training and support to the service team.
• A valid driver's license and Insurance.
• Authorization to work in the US.

Responsibilities

• Provide exceptional customer care to our residents and guests.
• Work closely with the Community Manager to maximize retention and achieve the property's financial goals.
• Oversee and monitor the timely completion of resident and common area service requests.
• Oversee the planning and execution of unit turns.
• Provide on-going training to subordinates.
• Assist with scheduling of contractors and vendors and oversee the work performed.
• Provide recommendations for capital and renovation/project expenditures.
• Product ordering and Inventory control within established budgeted parameters.
• Performing tasks and repairs related to preventative maintenance, painting, plastering, basic plumbing, electrical, HVAC and carpentry.
• Walk the entire property on a daily basis, ensuring completion of janitorial tasks including general common area housekeeping, garbage removal and basic grounds upkeep.
• Observe and enforce workplace safety policies and procedures.
• Must be computer literate as well as maintenance supervisory experience.
• Management of regularly scheduled life safety inspections and tracking of reports.
• Any other tasks as directed by the Community Manager.

Benefits

• Competitive Compensation
• Commission for Renewals
• Travel Pay for Emergency Calls
• Quarterly Bonus Eligibility
• 13 Paid Holidays
• 12 Paid Vacation and 6 PTO days
• Two (2) paid volunteer days to support your favorite charitable organization
• Two (2) additional paid days off for your birthday and work anniversary
• Medical, Dental and Vision Insurance
• Flexible Spending Account
• Short Term Disability, Critical Illness and Accident Insurance
• Wellness Program
• Credit Employer Paid Life Insurance Benefits
• Employer Paid Long Term Disability
• Employee Assistance Program
• Continued Training and Professional Development
• Fun Teambuilding Outings
• 401(K) with generous company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees