Electrical Contracting Company - Service Manager

Generator Supercenter•Annapolis, MD

23h•$45,000 - $65,000

About The Position

Are you a skilled leader with a passion for customer service and team development? We're looking for an experienced Service Manager to oversee our growing service department and ensure top-quality performance, customer satisfaction, and operational efficiency. Join The Generator Supercenter Family – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.

Requirements

2+ years of experience in service management or a related leadership role
Strong understanding of technical services (Generators, plumbing, electrical, etc.)
Excellent communication, organizational, and leadership skills
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Proficiency in service management software is a plus

Responsibilities

Lead and manage a team of service technicians and support staff
Oversee daily service operations, including scheduling, workflow, and resource allocation
Ensure high levels of customer satisfaction through timely communication and issue resolution
Maintain service standards and ensure compliance with safety and quality protocols
Manage inventory, including ordering, tracking, and organizing parts and materials
Implement and maintain efficient inventory control systems
Oversee warranty processes, including claims, parts replacement, and proper documentation
Coordinate with manufacturers and vendors regarding warranty coverage and procedures
Collaborate with other departments to streamline service delivery and improve overall operations
Track key performance metrics and identify areas for improvement