Service Manager

SPATCO Energy Solutions•Baltimore, MD

About The Position

SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and installation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Our service and field teams not only perform routine and heavy maintenance but they also ensure environmental compliance is met in each state. We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs. If you want to be part of a great team with endless possibilities for growth you’ve found your next career at SPATCO. SPATCO is looking for a Service Manager to join our growing team. As a Service Manager, you play in intricate role in the success of the branch. You will organize, plan, direct and control the service department in such a way to meet company and customer objectives. This position is very administrative with little to no time in the field. You will work in various computer systems, such as our ERP, Field Service Management System, GPS,

Requirements

Able to work a flexible schedule including weekends and evenings to accommodate training, monitoring and supervisor coverage as needed.
Proficient in MS Office products (Excel, Word, Outlook, PowerPoint).
Four-year college degree or equivalent industry experience.
Strong leadership skills to direct staff of up to 25 persons.
Well-developed planning skills.
Ability to listen and communicate well with employees and customers.

Nice To Haves

Branch management experience, not required but a plus.

Responsibilities

Manages the branch location as an income center to achieve income and expense targets.
Hiring the necessary personnel and perform formal review and evaluations.
Ensure that employees follow safety policies and procedures, and that necessary safety equipment is available.
Participates in the development of branch and employee goals.
Overview the delivery of quality customer service at the branch through personal contract with customers and prospects.
Participates in the development of branch performance and compliance with corporation policies and procedures.
Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified interested candidates.
Monitors the knowledge and skill levels of branch personnel to identify development and training needs. Participates with corporate training personnel in the development of training programs as needed.
Meets regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.