Service Manager

Academy Chrysler Dodge Jeep Ram•Tipton, IA

7h•Onsite

About The Position

Chariot Automotive Group is seeking an experienced and driven Service Manager to lead the service department at their Academy CDJR location in Tipton, Indiana. The ideal candidate will have a strong background with Stellantis brands (Chrysler, Dodge, Jeep, Ram) and a passion for building high-performing teams. This role involves leading and managing all aspects of service department operations, driving customer satisfaction and retention, monitoring and improving key performance metrics, and hiring, training, and developing service advisors and technicians. The Service Manager will also ensure compliance with manufacturer standards and warranty processes, work closely with parts and sales departments, and maintain a positive, accountable, and team-focused culture.

Requirements

Prior Service Manager experience with CDJR brands
Strong knowledge of dealership service operations, warranty, and fixed ops performance
Proven leadership ability with a track record of improving productivity and profitability
Excellent communication and customer service skills
Ability to motivate and develop a team in a fast-paced environment

Nice To Haves

Familiarity with dealership management systems (Tekion experience is a plus)

Responsibilities

Lead and manage all aspects of the service department operations
Drive customer satisfaction and retention through exceptional service experience
Monitor and improve key performance metrics (RO count, labor sales, ELR, CSI, etc.)
Hire, train, and develop service advisors and technicians
Ensure compliance with manufacturer standards and warranty processes
Work closely with parts and sales departments to maximize dealership performance
Maintain a positive, accountable, and team-focused culture