Service Manager - Tractor

Altorfer • Rockford, IL

17h • $90,000 - $100,000

About The Position

The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.

Requirements

• Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of a P&L and financial statements
• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of OSHA and EPA regulations as they relate to the industry
• Ability to carry on effective communication with customers to maintain a high level of customer loyalty

Nice To Haves

• Experience as an Equipment Manager or Service Manager/Supervisor a plus
• Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
• Working knowledge of CODA a plus

Responsibilities

• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Responsible for the Shop Service P&L
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage day-to-day activities of Service Department personnel
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components
• Manage new and used equipment inspection, service and preparation for the Sales Department
• Manage shop customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager