Service Manager - Power Generation

Penn Power Group, LLC•Philadelphia, PA

just now

About The Position

Penn Power Systems Service Technician Manager We are seeking a dedicated and experienced Service Technician Manager to lead our service team and ensure the highest standards of maintenance, repair, and customer satisfaction. This role offers an exciting opportunity to oversee technical operations, mentor technicians, and contribute to the growth of our service department within a dynamic organization committed to excellence.

Requirements

Proven experience in generator maintenance, repair, or related technical fields
Strong leadership and team management skills
Excellent diagnostic and troubleshooting abilities
Knowledge of electrical and mechanical systems related to generators
Ability to read and interpret technical manuals, schematics, and blueprints
Effective communication and customer service skills
Ability to work in a fast-paced environment and handle multiple priorities
Commitment to safety standards and procedures

Responsibilities

Oversee daily operations of the Penn Power Systems service technicians, ensuring timely and efficient completion of maintenance and repair tasks
Coordinate and prioritize service schedules to meet customer needs and company standards
Supervise and mentor technicians to enhance their technical skills and professional development
Diagnose complex generator issues and provide technical guidance to team members
Maintain accurate service records, reports, and documentation for all maintenance and repairs
Ensure compliance with safety regulations, industry standards, and company policies
Manage and coordinate the use of equipment and tools necessary for service operations
Implement process improvements to increase efficiency and service quality
Liaise with customers to provide technical support, updates, and ensure satisfaction