Service Manager - Local and National Operations

Dover Food Retail•Chandler, AZ

13d

About The Position

The AMS Group is proud to be part of Dover Food Retail— a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services. When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits , including: Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave 401(k) Retirement Plan with Company Match Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 11 Paid Holidays Annually Ongoing Education and Training Opportunities Tuition Reimbursement We’re committed to supporting your growth, well-being, and success—right from the start. What the Role Involves: We are seeking a skilled and proactive Service Manager to lead our local/national service operations and parts department. This role requires a blend of technical expertise, strong leadership skills, and a commitment to delivering exceptional customer service.

Requirements

10+ years experience in Commercial HVACR or Supermarket refrigeration with at least 5 years in a lead/management role
High School diploma or GED
EPA Certification, EPA 608 minimum types I and II or Universal Tech Certification
Strong leadership abilities aimed at boosting team productivity and improving work quality.
Have a genuine passion for personal development and a commitment to inspiring HVACR technicians and office personnel to achieve greater success each day.
Able and willing to split time between being hands-on in the field and office responsibilities.
Must be capable of reading, writing, and speaking the English language effectively.
Strong customer service skills and a can-do attitude are necessary.
Employee will have access to Company confidential information and must be responsible enough to protect such information.
Exhibit an in-depth knowledge and understanding of commercial refrigeration systems.
Must have the ability and willingness to help mentor and train technicians and office personnel.
Knowledge of OSHA Safety regulations
Must understand the necessity for always having a high standard in the following: quality of work, response to customer requests, safety, financial performance, and team morale.

Nice To Haves

Spanish is a plus, but not required.

Responsibilities

Supervise and lead a team of refrigeration technicians, providing guidance, training, and support.
Work closely with the dispatch team to ensure optimal performance on service calls and customer requests.
Perform job-site visits as needed to assist in the installation, troubleshooting, service and repair of Commercial HVAC/R equipment and controls.
Develop and execute strategies to enhance local and national service delivery, boost profitability, and optimize customer retention by leveraging service agreements.
Manage the parts department, including inventory control, procurement, and distribution of refrigeration components and supplies.
Collaborate with suppliers to ensure timely delivery of quality parts and materials.
Analyze parts usage and develop strategies to optimize inventory levels and reduce costs.
Partner with the leadership team to evaluate business opportunities that drive revenue growth.
Analyze P&L statements to identify trends, areas for improvement, and actionable strategies to enhance financial performance.
Implement performance management processes, including regular evaluations and feedback sessions to foster continuous improvement and professional development among staff.
Partner with HR team to add resources as needed and contribute in the interview process and training of new technicians and warehouse employees.
Build and maintain classroom training material and training equipment for Commercial Refrigeration equipment and controls products.
Ensure compliance with safety regulations, company policies, and operating procedures.
Stay updated on industry trends, technologies, and best practices.
Complete all the managerial tasks assigned by Dover for the team along with other duties and responsibilities as assigned.