Service Manager - Lift

Quinn Group•Oxnard, CA

6d•Onsite

About The Position

Service Manager - Lift Division Quinn Company, a leading Caterpillar dealer Oxnard, California $$84,544 - $101,536 (DOE) The Lift Service Manager will be responsible for setting the standard for customer satisfaction as a Customer Service Representative. Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs and answers their service questions, by performing the following. Wages Starting wage will depend on experience and education $84,544 - $101,536

Requirements

Bachelor's degree in Business Administration or Mechanical discipline preferred, five year's heavy equipment experience or equivalent combination of education and experience.
Experience to include supervisory and computer skills, and general mechanical service abilities.

Responsibilities

Responsible for the overall financial performance that includes budgets and capital expenditures
Provide leadership direction to the entire service department.
Actively pursue new business by cold call, service presentations and following up on leads for new service business.
Communicate and influence direct reports effectively to develop good working relationships and teamwork
Communicate understanding and support of Quinn's organizational goals.
Interact effectively with individuals and groups throughout the company.
Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance
Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans
Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support / develop business unit objectives
Maintain customer satisfaction with timely and accurate communication.
Interviews Service customers, analyze service needs and provide cost quotes, answer customer service questions and prepare work orders
Plans work schedule to meet work order commitments
Assigns work to technicians and monitor progress
Provides decision-making support to technicians in the analysis and resolution of service/parts problems.