Service Supervisor

Ingersoll Rand•Greensboro, NC

52d•Onsite

About The Position

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Take the lead in a fast-paced, customer-focused environment as our Service Manager for our compressed air commercial segment. You'll be the core of our commercial operations as you leverage your proven mechanical aptitude and your history leading field technicians as you oversee the equipment service lifecycle, from installation through long-term maintenance, ensuring unparalleled customer satisfaction. Bring your management /supervisory experience and lead the team in maintaining and repairing rotary screw and reciprocating air compressors, as well as compressed air system components. In this pivotal role, you'll partner with Sales to drive business growth, collaborate with Service Coordination to streamline operations, and lead a talented team of Service Technicians. You'll also take ownership of the Service P&L, empowering your Customer Center to meet performance goals while continuing to raise the bar in service excellence. If you thrive on leadership, technical variety, and building a winning team culture, this is your opportunity to make a lasting impact.

Requirements

High School Diploma, or GED, or Associate's Degree or equivalent combination of experience and education.
3+ years' experience in an industrial sales business setting.
3+ years' experience in managing teams of people
Ability for frequent travel to regional locations
Must possess a valid driver's license for a minimum of 12 months no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
Advanced operating knowledge of Microsoft office software and other basic computer usage.
Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.
Advanced verbal/written communication skills
Advanced customer service skills including conflict resolution, communication, negotiation, etc.

Nice To Haves

Bachelor's degree in engineering, engineering technology, business
3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader.
Ability to work in varied environments, including loud mechanical rooms, extreme weather, elevated areas, and high-voltage zones per NFPA or similar standards.

Responsibilities

Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
Other duties as assigned to support the service business and ensure customer satisfaction.

Benefits

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume