Service Manager II - 744 units ($86,500 - $113,900)

Irvine Company•Irvine, CA

47d•Onsite

About The Position

Our Service Manager will be responsible for leading a maintenance team across two communities, Estancia and Solana. The team consists of one Assistant Service Manager and four Service Technicians. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects. We have exciting plans for these communities, including future construction projects kicking off in July 2025.

Requirements

High School Diploma.
Five to seven years of supervisor experience in maintenance operations; knowledge of repair, tools, and safe work practices.
Regular, consistent, and timely attendance required.
On call required for after-hours emergencies; Schedule may require work on weekends, holidays, and evenings
Occasional travel required.
Communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
Required to push/pull up to 118 pounds of force; ability to lift below waist up to 70 pounds and above waist 60 pounds.
Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)

Nice To Haves

EPA certification, IFMA, IREM, BOMA designation preferred.

Responsibilities

Creates a customer service-focused culture for residents, prospects, vendors, and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
Responsible for training, onboarding, and development of all team members with a focus on employee engagement and retention.
Leads, develops, and coaches all maintenance associates; schedules daily activities, maintenance service requests, and unit turns; conducts formal and informal meetings with associates, including 1:1s, performance management process, and associate feedback. Lead, coach, and develop direct reports to create a culture of excellence and continuous learning.
Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation.
Coordinates and performs service requests in accordance with company standards; monitors unit turn.
times and coordinates vendor schedules; inspects all turns to ensure completion to standard; ensures supply rooms and work areas are clean, well organized, and maintained according to company standards.
Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely manner and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.
Manages maintenance budget; manages inventory of parts and supplies, and ensures costs are minimized and adhere to budget; communicates and prepares required reporting outlining budget variances and recovery plan.
Monitors key performance metrics; ensures plans are in place to achieve company targets.
Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc.